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FC0-TS1 Latest Exam (Sep 2017)

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September 16, 2017

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CompTIA Strata IT Sales Exam

Question No: 1

Which of the following memory#39; technologies is typically used only in a laptop?

  1. SODIMM

  2. L2 Cache

  3. L1 Cache

  4. DDR

Answer: A

Question No: 2

A customer states they are having trouble getting the pointer to move when using the quot;pointerquot;. How should a sales representative respond to the customer?

  1. Wait for the customer to finish and then politely confirm that they are referring to the mouse.

  2. Wait for the customer to finish, and then continually refer to the mouse as a pointer.

  3. Ask a co-worker to determine what the customer is referring to.

  4. Politely stop the customer and explain that it is a mouse and not a pointer.

Answer: A

Question No: 3

A customer is trying to get the best resolution and clarity from an LCD. Which of the following interfaces allows this?

  1. USB

  2. S-Video

  3. DVI

  4. VGA

Answer: C

Question No: 4

In order to help identify a customer#39;s needs during a sale, which of the following can be used to gather the needed information in the shortest time?

  1. Closed-ended questions

  2. Internet surveys

  3. Open-ended questions

  4. Polling

Answer: C

Question No: 5

Which of the following describes a malicious program?

  1. Malware

  2. Freeware

  3. Shareware

  4. Trialware

Answer: A

Question No: 6

A customer wants to save several digital video files that are larger than 10GB each. Which of the following writable optical drives will allow this?

  1. DVD

  2. CD

  3. Blu-Ray

  4. DVD-DL

Answer: C

Question No: 7

Which of the following is the BEST way to qualify a customer?

  1. Ask the customer what their maximum budget is.

  2. Ask open ended questions about the customer#39;s situation.

  3. Decide by customer#39;s appearance what they do.

  4. Ask the customer what they are looking for.

Answer: B

Question No: 8

Which of the following items should a sales representative recommend be plugged into an uninterruptible power supply (UPS)? (Select TWO).

  1. Laptop

  2. Computer

  3. Monitor

  4. Printer

  5. Speakers

Answer: B,C

Question No: 9

A customer needs to burn a very large collection of video files onto a portable medium. Which of the following would give the customer the largest space to save all these video files?

  1. Blue-Ray

  2. DVD R

  3. CD-RW

  4. DVD-R

Answer: A

Question No: 10

A customer is using several old graphic workstations on an older 10 base 5 network. They are asking for recommendations on upgrading their environment. Cost is not an issue.

Which of the following questions would be the BEST to ask the customer?

  1. quot;Will the applications support TCP/IP in a multi-user environment?quot;

  2. quot;Does the network support 10/100 speed?quot;

  3. quot;Have you thought about upgrading your network?quot;

  4. quot;When can I see the workstations to verify how many you will actually need?quot;

Answer: C

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