500-051 Latest Exam (Aug 2018)

[Free] 2018(Aug) Ensurepass Cisco 500-051 Dumps with VCE and PDF 11-20

August 14, 2018

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Unified Communications Contact Center Express Implementation – UCCX

Question No: 11

A customer purchases 200 Cisco Unified CCX Premium agent seats. Which two additional items must the customer purchase to be able to run a 30-port outbound IVR campaign? (Choose two.)

  1. 30 outbound IVR ports

  2. 15 agent seats

  3. gateway

  4. router

Answer: A,C

Question No: 12

Which two resource selection criteria are available for a chat Contact Service Queue? (Choose two.)

  1. Longest available

  2. Least skilled

  3. Most handled contacts

  4. Most skilled

Answer: A,D

Question No: 13

In a high availability over WAN deployment, which option cannot be across the WAN from the active Cisco Unified CCX site?

  1. ASR or TTS servers

  2. wallboard server

  3. SMTP server

  4. enterprise database

Answer: A

Question No: 14

Which three options cannot be validated using the Cisco Unified Communications Sizing Tool in a Cisco Unified CCX deployment configuration? (Choose three.)

  1. number of silent-monitoring and remote-monitoring sessions

  2. bandwidth requirement between Cisco Unified CCX and SocialMiner in an agent web chat deployment

  3. number of historical reporting sessions

  4. bandwidth requirement for remote agents who are connected over a WAN to Cisco Unified CCX

  5. number of ASR and TTS ports

  6. bandwidth requirement between two Cisco Unified CCX nodes in a high availability over WAN deployment

Answer: B,D,F

Question No: 15

In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco

Social-Miner can be deployed in which location?

  1. Internet

  2. demilitarized zone

  3. corporate network

  4. wherever the Cisco Unified UCCX server is deployed

Answer: B

Question No: 16

Which tool allows partners to perform these actions?

  1. validate all parameters (for example, number of inbound agents, number of inbound and outbound IVR ports, etc.) of a target Cisco Unified CCX configuration

  2. recommend servers based on the validated configuration (a prerequisite for the Cisco assessment-to-quality bid assurance process)

  1. Cisco Solution Expert Tool

  2. Cisco Unified CCX Sizing Tool

  3. Cisco Unified Expert Advisor Tool

  4. Cisco Unified Communications Sizing Tool

Answer: D

Question No: 17

What does it mean for a variable in the Application Editor to be defined as a parameter?

  1. The variable can be used to pass data to and from subflows.

  2. The value for that variable can be supplied via Application Configuration in Application Administration.

  3. The value for that variable is defined by the calling application.

  4. The variable can be used in conditional steps.

  5. The variable can be used to pass data to and from VoiceXML applications.

Answer: B

Question No: 18

Which two tasks must an administrator perform on Cisco Desktop Administrator to support presence integration? (Choose two.)

  1. Assign a contact list to a CSQ.

  2. Assign a contact list to a workflow group.

  3. Assign an SME to a contact list.

  4. Assign a contact list to a skill.

  5. Assign an SME to a CSQ.

Answer: B,C

Question No: 19

Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?

  1. Contact Service Queue

  2. Skill Groups

  3. Resource Groups

  4. competence levels

Answer: A

Question No: 20

Which three fields are used in defining a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.)

  1. Agent Name

  2. WrapUp Time

  3. Service Level

  4. Overflow CSQ

  5. Automatic Work

  6. CCX Application

Answer: B,C,E

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