500-052 Latest Exam (Aug 2018)

[Free] 2018(Aug) Ensurepass Cisco 500-052 Dumps with VCE and PDF 1-10

August 14, 2018

Ensurepass.com : Ensure you pass the IT Exams
2018 Aug Cisco Official New Released 500-052
100% Free Download! 100% Pass Guaranteed!

Deploying Cisco Unified Contact Center Express

Question No: 1

Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?

  1. Skill Groups

  2. Competence levels

  3. Contact Service Queue

  4. Resource Group

Answer: C

Question No: 2

Where can you start, stop, and restart Cisco Unified Contact Center Express services?

  1. the system page on Cisco Unified Contact Center Express Administration

  2. Cisco Desktop Administration

  3. Control Center on Cisco Unified Contact Center Express Service ability

  4. Cisco Unified Communications Operating System Administration

Answer: C

Question No: 3

Which action enables a contact center supervisor to access and monitor live data reports for multiple teams?

  1. Take no action, because a supervisor cannot monitor more than one team.

  2. Assign the supervisor as primary superior for one of the teams and as secondary supervisor for other relevant teams.

  3. Assign the supervisor as primary supervisor for all the relevant teams.

  4. Add the supervisor as a member of all the relevant teams.

Answer: C

Question No: 4

In a Cisco Unified Contact Center Express application script, a number is read from an external database The number must then be played out as part of a prompt.

Which Unified CCX Editor step creates a new prompt that can play out the number?

  1. Create Container Prompt

  2. Create Language Prompt

  3. Create Conditional Prompt

  4. Create Generated Prompt

Answer: D

Question No: 5

Which phones must be associated to the RmCm application user account?

  1. all phones

  2. none, because that user account is not used for phone association

  3. only agent phones that are used with the Cisco Finesse agent desktop

  4. only Cisco Finesse IPPA phones

Answer: C

Question No: 6

Which three fields are used to define a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.)

  1. Agent Name

  2. WrapUp Time

  3. Service Level

  4. Overflow CSQ

  5. Automatic Work

  6. CCX Application

Answer: B,C,E

Question No: 7

What is the maximum number of concurrent agent web chat sessions that are supported on the highest class server?

  1. 75

  2. 25

  3. 50

D. 120

Answer: C

Question No: 8

In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social Miner can be deployed in which location?

  1. wherever the Cisco Unified CCX server is deployed

  2. the Internet

  3. a corporate network

  4. a demilitarized zone

Answer: D

Question No: 9

An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use a keystroke macro to insert the account number into the account number field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop application and execute a database lookup from the CRM database server, in order to retrieve the customer record

Which product provides these capabilities at the lowest cost?

  1. Cisco Unified IP IVR

  2. Cisco Unified CCX Standard

  3. Cisco Unified CCX Enterprise

  4. Cisco Unified CCX Premium

  5. Cisco Unified CCX Enhanced

Answer: E

Question No: 10

What is the maximum number of agents that Cisco Unified Contact Center Express supports when it is deployed with Cisco Unified Communications Manager?

A. 300

B. 150

C. 400

D. 50

Answer: A

100% Ensurepass Free Download!
500-052 PDF
100% Ensurepass Free Guaranteed!
500-052 Dumps

EnsurePass ExamCollection Testking
Lowest Price Guarantee Yes No No
Up-to-Dated Yes No No
Real Questions Yes No No
Explanation Yes No No
Free VCE Simulator Yes No No
Instant Download Yes No No