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2018 Aug Cisco Official New Released 500-052
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Deploying Cisco Unified Contact Center Express
Question No: 21
What is the minimum package that is required to develop a Cisco Unified Intelligence Center custom report for a Cisco Unified Contact Center Express deployment?
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Cisco Unified Intelligence Center Standard
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Cisco Unified Intelligence Center Premium
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Cisco Unified CCX Enhanced
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Cisco Unified CCX Premium
Answer: B
Question No: 22
What are the peripheral variables in the Set Enterprise Call Info step related to?
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call variables
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custom variables
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script parameters that are passed from the application configuration
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ECC variables
Answer: A
Question No: 23
What
is the maximum number of CTI ports that a Cisco Unified Contact Center Express Standard deployment supports?
A. 200
B. 400
C. 300
D. 150
Answer: C
Question No: 24
Which two Cisco Unified CCX steps should you use if you want to send an HTTP message? (Choose two.)
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Write Document
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Place Call
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Send HTTP Response
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Cache Document
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Create URL Document
Answer: C,D
Question No: 25
What enables you to monitor past agent seat license usage?
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the traffic analysis historical report
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the port and agent seat utilization historical report in Cisco Unified Intelligence Center
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the overall Cisco Unified CCX statistics in Cisco Unified Real-Time Monitoring Tool
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the port-monitoring tool in Cisco Unified Real-Time Monitoring Tool
Answer: B
Question No: 26
You are designing a Cisco Unified Contact Center Express system with these four requirements
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250 configured agents
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a maximum of 150 agents that are logged in at any time
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30 agents that are able to make outbound calls
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20 agents that are able to answer emails
How many premium seats should you purchase?
A. 150
B. 200
C. 180
D. 250
Answer: A
Question No: 27
Which server cannot be configured during the installation phase when installing Cisco Unified Contact Center Express on Cisco Unified Computing System servers?
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Cisco Unified Communications Manager server
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DNS server
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NTP server
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SMTP server
Answer: D
Question No: 28
InCisco Unified Contact Center Express, when a variable in the application editor is defined as a parameter, which statement is true?
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The variable can be used to pass data to and from VoiceXML applications.
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The value for that variable is defined by the calling application.
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The value for that variable can be supplied through the Application Management menu in Cisco Unified CCX Administration
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The variable can be used to pass data to and from subflows.
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The variable can be used in conditional steps.
Answer: B
Question No: 29
Which statement is true about the ability to look up customers in Cisco Context Service?
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Exactly one customer object is returned, based on the search parameters that are provided
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If more than one customer object is found, a failure is returned, based on the search parameters that are provided.
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An array of customer objects is returned, based on the search parameters that are provided.
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Cisco Context Service does not provide the ability to look up customers.
Answer: C
Question No: 30
You should perform which three steps when troubleshooting a Cisco Unified Contact Center Express engine quot;Java out of memoryquot; crash? (Choose three )
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Collect the thread dump for Cisco Unified CCX Engine
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Check to see if the customer has installed any third party applications
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Collect engine heap performance data via the Cisco Unified Real-Time Monitoring Tool.
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Collect heap dumps via the Cisco Unified Real-Time Monitoring Tool
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Talk to the customer about the deployment and usage pattern.
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Check the Cisco Unified CCX Serviceability Control Center
Answer: C,D,E