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Designing Cisco Unified Contact Center Enterprise (UCCED)

Question No: 11

Which option initiates Test Other Side in the Cisco Contact Center Enterprise solution?

1. Side A OPC

2. Side A MDS

3. Side B OPC

4. Side B MDS

5. OPC with disabled clock

6. MDS with the disabled clock

Answer: F

Question No: 12

In a Cisco Finesse 10.0(x) deployment, which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPS protocol is used to access the administration console or agent desktop? (Choose two.)

1. digital certificate

2. certificate authority certificate

3. domain validation certificate

4. self-signed certificate

5. root certificate

Answer: B,D

Question No: 13

Which two options are themaximum number of concurrent reports supported with the Packaged CCE Data Server Release 10.5? (Choose two.)

1. 100 concurrent Real-time reports

2. 400 concurrent Real-time reports

3. 800 concurrent Real-time reports

4. 50 concurrent Historical reports

5. 100 concurrent Historical reports

6. 200 concurrent Historical reports

Answer: B,F

Question No: 14

In Cisco Unified Contact Center Enterprise Outbound option with SIP Dialer, which twocampaign modes require a dialer port to place a call? (Choose two.)

1. Direct Preview dialing mode

2. Progressive dialing mode

3. Predictive dialing mode

4. Transfer to IVR dialing mode

5. Courtesy Callback Dialing mode

Answer: B,C

Question No: 15

Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.)

1. agents

2. IVR ports

3. PSTN gateway trunks

4. reporting ports

Answer: B,C

Question No: 16

When using microapps, which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode?

1. CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE, VXML Gateway

2. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway

3. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway

4. CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway

Answer: C

Question No: 17

Which four items are factors of bandwidth requirements for the visible network connection between the Cisco Unified Contact Center Enterprise Agent Peripheral Gateway and the call router? (Choose four.)

1. busy hour call attempts

2. number of skill groups per agent

3. number of agents

4. number of call types

5. percent of traffic with Courtesy Callback

6. number of call and ECC variables

7. number of concurrent real-time reports

8. percent of traffic requires Agent Greeting

9. percent of traffic requires Whisper Announcements

Answer: A,B,C,F

Question No: 18

Which attribute can be created in Cisco Unified Contact Center Enterprise Precision Routing?

1. Boolean or proficiency

2. string or integer

3. Boolean or integer

4. proficiency or array

Answer: A

Question No: 19

Which VMware feature is supported for use with Cisco Unified Contact Center Enterprise?

1. VMware vMotion

2. VMware distributed vSwitch

3. VMware consolidated backup

4. VMware snapshots

5. vDisk thick provisioning

Answer: E

Question No: 20

Refer tothe exhibit.

In a Cisco Finesse 10.0(x) deployment, in Supervisor Gadget under the Queue Statistics pane, which option describes what the Other column represents?

1. number of agents assigned to the queue who are on inbound calls

2. number of calls handled by the agents associated with that queue

3. number of agents assigned to the queue who are on outbound calls

4. number of agents assigned to the queue who are on internal consult calls

5. number of agents assigned to the other queues

Answer: D

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