C2010-023 Latest Exam (Jan 2018)

[Free] 2018(Jan) EnsurePass Examcollection IBM C2010-023 Dumps with VCE and PDF 31-40

January 27, 2018

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IBM Tivoli Support Provider Tools and Processes

Question No: 31

When searching knowledge entries on the IBM Support website, what does the Task Based

Navigator provide for search isolation?

  1. search for only the maintenance download records

  2. navigate through product planning records, to find all related install tips

  3. search for documents with keywords, service task and operating system

  4. it guides through the troubleshooting documents to collect the right diagnostic information

Answer: C

Question No: 32

Prior toescalating an issue to IBM Tivoli Support, which action should the Level 2 support provider take?

  1. Reboot the production server.

  2. Verify Operating System is fully patched.

  3. Delete current log file to allow new logs to be created.

  4. Use debugging tools to capture detailed problem information.

Answer: D

Question No: 33

At the end of each knowledge document on the IBM Support website is a survey known as Document Level Feedback. In what way is this used?

  1. They define how well the web interface is delivering the right information.

  2. Comments are sent to the content creator to improve existing documents.

  3. These are summarized for assessing the usability of the product interface.

  4. Allows the individual to request additional information from theknowledge author.

Answer: B

Question No: 34

Which three upload protocols are supported by the ECuRep Tool? (Choose three.)

  1. SCP

  2. TCP

  3. e-mail

  4. UUCP

  5. HTTP and HTTPS

  6. FTP and Secure FTP

Answer: C,E,F

Question No: 35

Which statement bestdescribes the Test Fix Maintenance Delivery Vehicle?

  1. Test fixes may only be released on one fixed date each quarter.

  2. Test fixes include enhancements or new features for the product.

  3. Test fixes are announced by IBM and can be downloaded on the IBMwebsite.

  4. Test fixes may be file replacements without formal packaging or documentation.

Answer: D

Question No: 36

What do Support Technical Exchange (STEs) webcasts provide?

  1. only post deployment information

  2. hints and tips which are seen in thefield

  3. fee based education utilizing pre-recorded webcasts

  4. pre-recorded webcasts which do not allow for Q A with subject matter experts

Answer: B

Question No: 37

Which IBM website provides community-based resources, such as forums, blogs and wikisconcerning IBM products?

  1. developerWorks

  2. Information Center

  3. Passport Advantage

  4. Electronic Service Request

Answer: A

Question No: 38

Which two security mechanisms are in place to ensure customer protection and safety when using Assist On-Site (AOS)? (Choose two.)

  1. Data communication is encrypted using 128-bit AES encryption.

  2. Access to an AOS session is granted using a random key unique to the session.

  3. AOS protects the customers system by only allowing view access to the system.

  4. AOS isinstalled on the customer#39;s computer, allowing the customer to monitor attempts to access the system.

  5. Each registered IBM.com user receives an AOS account where they can control access to their systems.

Answer: A,B

Question No: 39

What is the IBM Education Assistant tool?

  1. a collection of multimedia educational modules

  2. a online chat tool used to assist users with training questions

  3. an online tool used to locate available IBM Training courses worldwide

  4. a collection of sample tests which assistusers in preparing for IBM certifications

Answer: A

Question No: 40

What three actions does ESR/SR allow a Support Provider to perform? (Choose three.)

  1. to view closed PMRs online

  2. to transfer ownership to IBM

  3. to speak directly with IBM Level 2

  4. to view all open PMRs for their End Users

  5. to review their end user#39;s entitlement online

  6. to describe the end user#39;s software problem and environment in their own words

Answer: A,D,F

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